“It stops/starts and freezes all the time and is unable to play (a) show from start to finish. In an email sent on 26 October, one viewer said the Player was “completely useless” and the ads loop in an “endless” fashion.

It’s not the first time it has happened … I hope you can fix it soon,” they added. “Before you ask about the connection, the ads ran perfectly every time I had to retry. They said the situation was “very frustrating”. In another email, sent to RTÉ on 1 November, a viewer said they tried to watch the Player but it “kept freezing”. “I’m also embarrassed because as our national broadcaster it gives the impression that we can’t do things correctly, especially when public funding is provided.” The person said they have no issues watching other online players, adding that the quality of the RTÉ service is “hard to understand considering the resources that are being given to RTÉ”. “However what I, as a (TV) licence payer, get is a third rate excuse for a player.” “Considering the challenges facing you as a broadcaster and the changing habits of us viewers, I would have considered that the Player would have been getting the most attention from management. In an email sent to RTÉ on 8 November, one viewer wrote: “I would like to register my disappointment at how poorly the RTÉ Player works. Viewers described the Player as “an embarrassment”, “ridiculous”, and the “worst streaming app I’ve ever used”.

Several complaints sent to RTÉ from September to November have been released to TheJournal.ie via a Freedom of Information request. RTÉ HAS SAID it constantly strives to improve the user experience of its online Player service amid complaints about the service not working properly.Ī spokesperson said the national broadcaster tries to improve the experience from a technical point of view, as well as through adding new content.

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