They're 'iTunes.log' and 'log.txt'.NoteBurner M4V Converter Plus for Mac is the best solution for Mac users to convert iTunes DRM M4V movies. Or click on “Go to folder” and find log file with similar path as below: /Users/username(Mac account name)/Library/Application Support/NoteBurner M4V Converter Plus(product name)/įor Windows users, please click on menu button on the right and click on 'Open Log File', then there will show you the location of the log file. They're 'movie_convert.log' and 'NoteBurner M4V Converter Plus.log'. If iTunes crashed, please also send us the crash log file.įor Mac users, please click to Menu->File->Show log in Finder, there will prompt a window to show you the file location.

(4) Which output profile did you choose? Please try output format as 'Same as Source for MP4' or 'Same as Source for MOV' for Mac or 'Lossless MP4' for Windows. (3) Does the problem happen to certain movie or to all the movies? (2) What is the name of the Movie/TV Show? Is your iTunes movie a purchased or a rental file? Is it SD or HD? Can it play normall in iTunes? (1) What's your Mac OS version or Windows OS version and the iTunes version? If problem persists, please send the info below to our support email ( ): Please make sure you are running the latest version of NoteBurner M4V Converter Plus. The program crashed or encounter error (1008, 1006, 1004, 1002, 1000) when I was converting a certain movie file.

After that, please reboot your computer for a try. After all steps above, please download and install NoteBurner from download center.įor Windows Users: Please uninstall NoteBurner M4V Converter Plus, and then reinstall it from our download center. And then you will need to empty trash to make sure all these files has been deleted. There you will find a file named '', please delete this file. Then click on your desktop to show the Mac menu, then click on 'Go > Go to Folder', input '~/Library/Preferences/' and go to this folder. In this case, please try as follows to solve problem.įor Mac users: Please delete NoteBurner from the application folder. If your Mac is connected with device like Apple TV, iPad, iPhone or iPod, please disconnect device and then try again. Or you can also launch and use program in safe mode.Īlso, the iOS-based devices that support AirPlay will cause this problem too. Please try to turn off this kind of program then try to convert again. Please note that the program that associated with iTunes like TuneUp will cause the crash problem.

Noteburner m4v converter plus windows